It’s nearly midnight, and my guilt over not writing a post in the last couple of weeks is riding me…hard. I can’t sleep until I post something.
Going through my Facebook feature of “On This Day”, a story pops up from a year ago about a chat I had with a Warby Parker Customer Service Representative by the name of Aly.
Before sharing the conversation I had, let me give a little back story on why this happened.
It’s two-fold, really.
First of all, I’ve been a customer service representative. More often than not, I hated it. Especially the call centre type of work. You talk to random strangers for approximately 7 hours out of your day. More than likely, it’s a multitude of calls telling you how much you suck, how much the company you work for sucks, how life sucks, and by the way, they want a credit/discount/validation of how right they are.
It’s not for everyone. Unless you have the patience of a saint, that revolving door of employees is going to keep spinning like a vinyl on hi-speed.
Secondly, I’m a loyal customer to Warby Parker. I believe in this company with all of my heart. There’s a small number of companies I can truly say that about. The full amount could probably fit into a Drumpf-sized hand. They’re socially conscious, they give back to the community in that when a pair of their glasses is bought, they donate another pair to a kid in need. So when I buy frames from them, EVERYBODY WINS!
I have three pairs from them:
My Upton Sea Smokes.
And most recently, my Wilders:
These gems start at $95, and they’re just as sharp, if not moreso, in my opinion, than any Calvin Klein, Donna Karan, or Dulce de Leche and Gobblin’ Ya.
Which is why the following conversation happened.
My online chat with Warby Parker rep, Ally, at the beginning of February 2016:
Ally Mon, 02/01/16 04:51:21 pm America/New_York
Hi Carrie! How can I help?
Carrie 04:52:06 pm
If I run through the store, calling out “I want them all, Daddy!” like Veruca Salt…will they call security right away?
Ally 04:53:02 pm
lol!! No, but we maintain the right to turn you into a blueberry 😉
Carrie 04:53:44 pm
lol, sweetheart, that won’t be hard. I’m wearing mostly blue and lusting over the blue Haskell frames – bring it on
My real question (yes, I did have a real one), is does WP ever do BOGO sales?
Ally 04:55:07 pm
We don’t, I’m sorry about that. We try to keep our prices low in general, so we never really offer promotions.
Carrie 04:55:34 pm
What if you made me your mascot?
Ally 04:56:01 pm
We already have one! https://en.wikipedia.org/wiki/Blue-footed_booby
Carrie 04:56:25 pm
dammit, work with me here
I’m sending back the 5 try-ons tomorrow
And I’m having a hard time choosing between the Eatons, the Wilders and the Haskells
Ally 04:57:38 pm
There’s a $10 discount in your account – feel to reference this if you come into the store or call in once you place the order online, and we can apply it 🙂
Carrie 04:58:10 pm
ooooooooooohhhhh, now I’m getting really into it.
the cobalt blue Burroughs are also high on my list
Ally 04:58:32 pm
The Eaton Wilder and Haskells are all a bit different – whats the look you’re going for?
Carrie 04:59:14 pm
the I’m-Smarter-Than-You look, but apparently I need better hair for that too.
When is WP coming out with Ziggy Stardust frames?
And how did I end up with a $10 discount, if you don’t mind my asking?
Ally 05:00:55 pm
I like to think the Percey in Maraschino are very Ziggy Stardust!
Because this is the most fun chat I’ve had all day! 🙂
Carrie 05:02:04 pm
Ally 05:02:31 pm
Can you be smarter than everyone in a bright color frame?
I think the blue Haskell are smart AND fun?
Carrie 05:03:41 pm
I really love the Haskells, they’re so smart
if you look through Instagram, I’m eye_c_books, and I have quite a few WP posts
Ally 05:05:02 pm
Right on! Very smart. I feel like a lot of our frames are traditionally “smarter” (square, statement, black/brown) but the Haskell are smart with a twist
Ally 05:06:48 pm
Wow, great pics. The Wilder looks awesome on you!
Carrie 05:09:20 pm
thank you! The Wilders and the Eatons seem to be getting the most votes
I like the Eatons, because I wear jeans a lot, and they kind of have a denim feel/hue to them
I’m wearing my Ainsworths now.
Ally 05:10:19 pm
Very true. They also have gotten the most instagram love – gotta trust the followers
Carrie 05:10:29 pm
Ally 05:10:55 pm
I think that’s the move!
Carrie 05:10:58 pm
thank you so much for tolerating my silliness, one last question
Ally 05:11:15 pm
Thank you for brightening my day! I could use a little entertainment at 5:15!
Carrie 05:11:17 pm
What are you currently reading?
Ally 05:11:29 pm
Great question! My book club is reading Fates and Furies – you?
Carrie 05:12:54 pm
I’m wrapping up The Man Who Sold the World: David Bowie and the 1970s
After this, it’s either M Train by Patti Smith or Bazaar of Bad Dreams by Stephen King
Ally 05:14:16 pm
Can’t go wrong with Stephen King! I’ll have to look up M Train – never heard of it!
Carrie 05:14:39 pm
It’s her follow-up to Just Kids, have you read that one?
Ally 05:15:20 pm
I haven’t! I just graduated from school in the spring so I’ve been doing a lot of academic reading these past few years, I have a lot to catch up on.
Carrie 05:15:46 pm
Ohhhhhhhhh, you HAVE to read that one! One of my all-time favourites!
Patti is quintessential New York!
Ally 05:16:24 pm
I’ll put it on the list! My book club is a bunch of twentysomething‘s trying to get cultured so I’ll recommend it haha
Carrie 05:16:43 pm
lol – Have them revisit Vonnegut then
Ally 05:16:54 pm
not THAT cultured 😉
Carrie 05:17:05 pm
And anything Neil Gaiman!
Ally 05:17:30 pm
I’ll recommend them!
Carrie 05:17:31 pm
what were you studying in University?
Ally 05:17:53 pm
The history of science and technology!
Carrie 05:18:01 pm
So you’re loaded up on Hawking I take it?
Ally 05:18:58 pm
Yes – and I’m still not sure if the universe exists, let’s just leave it at that!
Carrie 05:19:19 pm
lol – keep watching Dr. Who, you’ll be fine.
or read The Elegant Universe by Brian Greene – THAT will blow your mind
I’m a huge bibliophile
Ally 05:21:12 pm
Jeez, it looks like you have a lot of reading list on your hands – we better get you some new reading glasses then!
Carrie 05:21:35 pm
exactly! thank you for the discount, by the bye
I won’t take up anymore of your time, you’ve been awesome
Ally 05:22:12 pm
You’re very welcome! Thanks for the afternoon entertainment! Have a great rest of your day
Carrie 05:22:25 pm
lol my pleasure and you too!
So let this be a lesson to you; you can talk to and have fun with strangers. Sometimes the candy ain’t so bad!